Welcome to Hikone Baked Cookies 12 Pieces

Dispatch: Items are first delivered to our warehouse in Shiga, Japan, where each one is checked before shipping. Orders placed on Saturday or Sunday ship on Monday. Depending on supply, some items may need an extra 5 to 10 business days.

Shipping fees: Calculated by destination, with free shipping over a set order amount. The free-shipping threshold for your region is shown at the top of the page; the final shipping fee is confirmed at checkout.

Delivery time: Hong Kong approx. 2–4 business days; East and Southeast Asia approx. 4–10 business days; other regions approx. 8–25 business days (excluding customs clearance).

Duties: Prices do not include customs duties, import taxes or clearance fees at the destination. Any such charges are paid by the recipient.

Returns: Returns can be requested within 7 days of delivery (14 days in the EU). Food, personal care items, sale items and gift cards cannot be returned. If an item arrives damaged or you received the wrong item, please email enquiry@kitco.jp with photos within 7 business days of delivery. See our Refund policy for details.

Proxy shopping: Can't find a Japanese product in our shop? Let us buy it for you.