Proxy Buying & Consolidated Shipping
From order to doorstep, we handle everything here in Japan. This page explains what the service covers, how costs are worked out and how long it takes.
Two ways to use it
1. Buy directly from the store
Everything in the store has already been chosen by us and can be ordered straight away. Add to cart, check out, and leave the rest to us.
2. Ask us to buy something we don't stock
Can't find the Japanese item you want? Send us the product name, a link or a photo. We'll check the price and availability and reply by email within one to two business days. Once you confirm, we buy it on your behalf.
Go to the enquiry form (you can attach photos)
Four steps
- Order — order directly from the store, or send us a link. We'll explain the warehouse details and tell you what can't be shipped.
- We receive it in Japan — goods arrive at our warehouse in Shiga, where every item is counted and checked.
- Consolidated shipping — several orders are packed together and compressed to keep the shipping cost down.
- Delivered — sent to your door with a tracking number; contact us any time if something is wrong.
Shipping rates and free-shipping thresholds
Shipping is calculated by destination, and is free above the threshold. The table below is in Hong Kong dollars; the store displays your local currency, and the amount shown at checkout is the one that applies.
| Destination | Free shipping over | Flat rate below that |
|---|---|---|
| Hong Kong | HK$500 | HK$50 |
| Taiwan, South Korea | HK$600 | HK$100 |
| East & Southeast Asia (China, Macau, Singapore, Malaysia, Thailand, Vietnam, Philippines, etc.) | HK$700 | HK$150 |
| Rest of Asia (Middle East, South Asia, Central Asia) | HK$800 | HK$200 |
| Europe, Oceania, Canada | HK$1,000 | HK$300 |
| United States | HK$1,200 | HK$400 |
| Elsewhere (Africa, Latin America) | HK$1,500 | HK$500 |
Delivery times
| Destination | Estimated transit |
|---|---|
| Hong Kong | 2–4 business days |
| East & Southeast Asia | 4–10 business days |
| Rest of Asia | 8–15 business days |
| Europe, the Americas, Africa, Oceania | 10–25 business days |
Business days are Monday to Friday and exclude weekends and public holidays in Hong Kong and Japan. Orders placed on Saturday or Sunday are dispatched the following Monday. During peak periods transit can extend to three or four weeks. Depending on availability, some items need an extra five to ten business days before they can be dispatched — ask us in advance if timing matters.
Customs clearance time is not included in the estimates above.
Tracking your order
Once your order ships we email a dispatch confirmation with a tracking number, which you can use on the carrier's website. You can also sign in with the email address used at checkout to see your order history and delivery status.
Restricted and prohibited items
Some items are restricted by air and postal regulations — flammable goods, compressed gases, corrosive liquids and lithium batteries, among others — and may not be shippable. Some countries also restrict imports of food, supplements or cosmetics. If you're unsure, please check with us before ordering.
Customs and import duties
Prices shown do not include customs duties, import taxes or clearance fees in the destination country. Where local customs charge these, they are payable by the recipient.
If something is wrong on arrival
If an item is faulty, damaged or incorrect, email enquiry@kitco.jp within seven business days of delivery with photos or video. Please note that perishable goods such as food, flowers and plants, along with personal care and customised items, cannot be returned. See our refund policy for details.
Getting started
Browse the store, or send us a photo to start a proxy-buying enquiry. If you still have questions, see our FAQ.